A website chatbot or simply a chatbot specifically for the website is a chatbot that answers all of your customers' queries in their presence and also helps them book/reserve an appointment/book a reservation, get prices, FAQs, and much more. (NO, this isn't a chatbot or LiveChat that merely has simple if/else logic, this is actually a chatbot which uses natural language processing to answer any sort of questions your visitors may have in any sort/form)
Most small businesses don't want to spend large amounts of money on advertising, but instead would like to save as much money as possible on every little thing that they do. This is where having web chat software comes in handy. And with today's economy even more so, most small businesses can't afford to miss out on having the presence of their virtual assistants on the internet. And it's the Internet Chat Bots that are making this happen.
How does a website chat bot work exactly? It's quite simple, actually. Your website chatbot has an online database, which contains all of the information about your website visitors. These include their names and email addresses, preferences, interests, search keywords, what they browse on your website, IP address, and also the pages they visit most frequently. All of this information is fed into your website chatbot every time a visitor logs onto your website.
The beauty behind this system is that your website chat bot will not just accept any chat bot into its database, but only those that are particularly popular. The reason why you want to limit the chat bots on your website to those that are popular is that these chat bots will make your conversations more popular and they will get a lot more hits in the databases. So basically, if you have a popular website chat bot, your conversations will get a lot more hits. This is what you want and it's the only way to make sure that your conversations go smoothly.
You can't expect the website chat bot to be your sole means of interaction with your online customers. Remember, they aren't always online and you need other ways of getting in touch with them. The best way to accomplish this task is to use the live chat options available to online marketers.
When you create your website chat bot you'll also have the opportunity to make it available for inclusion in several other places on your website. For example, you can include it in an About Us section, so visitors who are looking to learn more about your company will be able to find it. Another place you might want to make it available is within your contact list. Let website visitors know about your website chat bot by providing them with a way to contact you. This is actually a good way of introducing yourself as a brand. However, you should make sure that the information you give online is professional and that it accurately reflects your company.
Your website chat bot will work best when it is integrated into a system where it will receive real-time updates. For example, if your website visitors are interested in learning more about your services, you can incorporate a discussion area into your website chat bot. This will allow website visitors to ask questions and to discuss specific services or features. You can give them helpful hints and questions to help them in their search. This will also help attract more paying customers to your site and will increase the number of returning visitors as well.
You can also find other uses for your website chat bot. For example, you can use it to support customer relationships. Website chat systems can enable you to build up a real-time communication platform between your dental practice and its customers. In addition to this, conversational systems can be used to encourage customer loyalty programs. For instance, you can ask chat users to refer their friends to your dental practice and to share good dental practice news with their friends.